SHIPPING & COLLECTION POLICY

1. Shipping Responsibility

Once an order has been shipped and tracking is provided:

• Responsibility transfers to the courier

• Ukiyo Market is not liable for:

  • Delays

  • Loss

  • Transit damage

Incorrect delivery details provided by the buyer void eligibility for refunds or replacements.

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2. Defects & Damages

Buyers must report defects within 24 hours of receipt, with:

• Clear photo/video evidence

• Original packaging visible

The following do not qualify as defects:

• Minor imperfections

• Wear from usage

• Subjective dissatisfaction

Approved cases are resolved at Ukiyo Market’s discretion via:

• Replacement (subject to availability)

• Partial refund

• Store credit (if applicable)

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3. Collection / Meet-Up Policy

• Collection details are confirmed after full payment

• If a buyer reschedules or cancels two (2) times, the order:

  • Converts to delivery

  • Incurs a $3.80 delivery fee

• Failure to arrange delivery within 7 days may result in order forfeiture without refund

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4. Delivery Insurance (Optional)

Shipping insurance may be offered separately. If declined, courier-related losses are borne by the buyer.