Privacy policy

1. INTRODUCTION

This Privacy Policy describes how Ukiyo Market (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

3. PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

We may collect the following information when you interact with us:

Name
Email address
Phone number
Billing and delivery address
Payment confirmation details
Order and purchase information
Communications sent to us (e.g. customer support messages)

Failure to provide certain information may prevent us from fulfilling your order.

Information Collected Automatically

When you use our website, we may automatically collect limited usage data such as:

Device and browser information
IP address
Interaction data (pages visited, actions taken)

This information is collected through cookies and similar technologies to ensure site functionality and improve user experience.

Information from Third Parties

We may receive information from trusted third parties such as:

Shopify, which hosts our store
Payment service providers (for payment processing only)
Delivery and fulfillment partners

All third-party information is handled in accordance with this Privacy Policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

Process payments and fulfill orders
Perform scoop services and order fulfillment
Communicate order updates and service information
Provide customer support
Prevent fraud and unauthorized transactions
Improve our Services and website functionality

Marketing communications are opt-in only. You may unsubscribe at any time.

5. COOKIES

We use cookies to operate and improve our website. You may disable cookies via your browser settings, though this may affect site functionality.

For Shopify-related cookie information, visit:
https://www.shopify.com/legal/cookies

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

Service providers assisting with payment processing, hosting, shipping, or customer support
Legal or regulatory authorities when required by law
Third parties where necessary to fulfill your order

We do not sell, rent, or trade your personal information.

7. USER-GENERATED CONTENT

If you submit reviews or content publicly, such content will be publicly visible. We are not responsible for how others use publicly shared information.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. CHILDREN’S DATA

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. DATA SECURITY & RETENTION

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

Personal information is retained only as long as necessary to:

Fulfill services
Comply with legal obligations
Resolve disputes

11. YOUR RIGHTS (SINGAPORE – PDPA)

You may request to:

Access personal data we hold about you
Correct inaccurate personal data
Withdraw consent for certain uses

Requests can be made using the contact details below. We may need to verify your identity before responding.

12. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed outside Singapore by Shopify or service providers. We ensure reasonable protections are in place for such transfers.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: ukiyomarketreach@gmail.com

Business Whatsapp: +6590673351

Business Instagram: ukiyomarket.co

Business TIktok: Ukiyo_Market